FAQ

If you need technical support, please send an email to: support@hongsoftwares.com, clearly describing the problem you are encountering. Normally we will reply to you within 24-48 hours.


Q1: How to report bugs?
     Please email any bugs or suggestions to support@hongsoftwares.com.

Hongsoft System Repairer FAQ:

Q1: I am unable to get the Drivers backup screen to appear. I get it to appear on bottom of screen in minimizied mode. Is there a solution so I can use the Driver Backup?
      Make sure you allow the driver backup has been run as administrator. If you can not solve the problem. You can download the following file to replace the same file in the directory you installed .

      http://www.hongsoftwares.com/download/DriverBackUp.exe

Q2: After i run the "restore" operation, I found some programs have problems. How can i do?

      You re-install the problem programs, you can solve the problem.

Hongsoft Full Video Converter FAQ:

Q1: Does Hongsoft video converter support converting Flash SWF file to other video formats?
       The answer is yes if the Flash SWF file only contains video.

Q2: Windows Media Player only plays audio when I playback the output AVI file and shows I need to download certain codec. Why?
      The codec for AVI output in our program includes DivX, XviD, etc. If you do not have this codecs installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com, and XviD codec from www.xvid.org, both for free. After installations, Windows Media Player will be able to play AVI files produced by our program.

Q3: I can not convert realmedia(.rm or .rmvb) to WMV9 format,Why?
       You need to install Real Alternative software. You can download it in the download page or go the website:

http://www.hongsoftwares.com/pages/download.htm